Help centre

When does SimplyMe launch?

We are in pre-launch. Join the waitlist and we will email you when your invite is ready. Waitlist members get in before public launch.

Is it free?

Yes. The core product, including posting, the feed, Creative Studio, music and a set number of AI generations, is free. Optional paid plans add higher-resolution exports, advanced Studio tools, deeper analytics and more AI generations.

Which devices will it work on?

The web app works on any modern browser. Native iOS and Android apps arrive at launch.

I cannot sign in.

Use the “forgot password” link first. If the reset email does not arrive, check spam, then write to support@simplyme.app.

Can I change my handle?

Yes, from Settings -> Profile, subject to availability. Your old handle is held for 30 days.

How do I turn on two-factor authentication?

Settings -> Security -> Two-factor authentication. We recommend an authenticator app over SMS.

Can I have more than one account?

One personal account per person, plus additional brand or business profiles.

What can I post?

Photos, videos, long-form articles and Creative Studio designs. Anything within our Community Guidelines.

Who can see my posts?

Choose per post: everyone, followers only, a specific circle or just you. Your default is in Settings -> Privacy.

Why is my post not getting reach?

Followers see posts chronologically. Discovery is driven by interest. If a post is limited under our guidelines, you receive a notice with an appeal link.

Can I edit a post after publishing?

Yes. Captions and articles can be edited with a visible edit history; media cannot be swapped.

Do I own what I design?

Yes. Provided templates, fonts and stock assets are licensed for your work, but cannot be resold as assets. See asset licensing.

Can I use my Studio designs off SimplyMe?

Yes, subject to the licence on the assets used.

I lost my work.

Projects autosave and version history is under the project menu. If a version is missing, write to support@simplyme.app.

Can I use any track in my post?

Personal accounts can use tracks marked “available for posts”. Brand and sponsored posts need “commercial use cleared” tracks. See music licensing.

Why did the audio on my old post go silent?

A rights holder withdrew the track. We mute rather than delete so you can replace the audio.

Can I upload my own music?

Yes, if you hold the master and publishing rights or have written permission. Plays earn royalties.

Do you train AI on my content?

No, not by default. Details in AI transparency.

Can I turn AI off?

Yes, entirely, in Settings -> AI.

The AI wrote something wrong.

AI can be confidently wrong. Review before publishing and report bad suggestions so we can improve.

Do I have to label AI content?

Substantially AI-generated or altered media must be labelled; AI-assisted captions and hashtags need no label.

Who can see my résumé?

Nobody until you decide. Choose everyone, connections, verified recruiters only or private.

How do referrals work?

Members and employers can refer you for a role. Nothing is sent without approval and a human makes the decision.

The AI put something wrong on my résumé.

Delete it before sending. Fabricated credentials violate our terms.

Do you sell my details to recruiters?

No. Never have, and we have no plans to.

How do I block or mute someone?

Use their profile menu or any post/comment menu. Blocking is silent.

How do I report something?

Use the report option or see Report a problem. Child-safety reports go to a specialist queue.

How do I download or delete my data?

See Data & account deletion for both.

How do I cancel a subscription?

Settings -> Subscription -> Cancel. Store subscriptions must be cancelled in the App Store or Google Play.

Can I get a refund?

Write to support@simplyme.app within 14 days. Store purchases follow that store’s policy.

When do creator payouts arrive?

Monthly after the threshold and verification. See monetisation.

Email support@simplyme.app with your handle, expected result, what happened and a screenshot. We reply within one business day.

Urgent safety issues: safety@simplyme.app. Outages: system status.